Cancellation and schedule-change policy

Changing or cancelling a move

Please provide at least 24 hours notice when changing or cancelling a confirmed moving service. Contact us by phone at +1 855 860 0090 or email at [email protected] .

Late changes

Changes made with less than 24 hours notice may be treated as a late cancellation. Any applicable charge must be stated when the moving service is confirmed.

Access problems

Please make sure the agreed access method is available at the scheduled moving time. When access cannot be provided after a 15-minute arrival window, the service may be treated as a late cancellation.

Service-side changes

If we need to move a scheduled service, we will contact you as soon as possible and propose another available window.

Online form status

The website form does not take payment and does not create an automatic booking. A moving service is only confirmed through direct communication.